Automated debt collection that borrowers actually respond to
Your borrowers aren't ignoring you. They're ignoring your call center.
Manual outreach is expensive, slow, and easy to screen out.
EQ Engage reaches borrowers through the channels they actually use (SMS, email, self-service portals ) with messages timed to behavior, not a schedule.
Built by collections veterans who got tired of watching good accounts go to voicemail.
Scheduled emails don’t work. Timed messages do
EQ Engage automated debt collection tracks borrower behavior and triggers outreach at the exact moment it's most likely to get a response.
Smart Triggers
Personalized Experience
Customized Rules
Treat high-risk accounts differently than low-risk. Set frequency, tone, and channel by segment.
Messages send when behavior says it's time, not when the calendar does.
Borrower responds? Path adapts. Borrower ghosts? Path adapts. Automatically.
Make it easy for borrowers to pay
Self-service portal. Your branding. Fewer friction points.
More payments completed without your team picking up the phone.
Outreach
Automate contact strategies across SMS, email, and voice (in your brand voice).
Personalization
Journeys that adapt to borrower behavior in real time.
Self-service
Let borrowers build their own repayment plans. Fewer calls. More completions.
Insights
See what's working. Adjust what's not.
Compliance
Capture preferences. Follow regulations. Stay audit-ready automatically.
Flexibility
Payment options that fit borrowers' circumstances (not just your defaults).
Stop stitching together solutions
Portfolios
Inventory, account status, engagement rules — one view. Bulk upload or connect via API.
Offers
Discounts, installment plans, flexible terms. All configured your way.
Payment Portal
White-labeled self-service. Your brand. Their convenience.
Borrowers
Scale without limits. See engagement across every account.
Journeys
AI-driven communication paths that adapt to what borrowers actually do.
Compliance
Rules managed automatically by location and regulation.
Segmentation
Segment using the analytics engine. Target by behavior and payment history (no manual list pulls).
Campaigns
Launch, test, measure, optimize. Rinse and repeat.
Move from expensive manual calls to profitable digital repayment plans with EQ Engage.