Which Accounts Deserve Legal Placement in Debt Collection
Legal placement decisions come down to net value: predicted collections through litigation minus the cost of pursuing them. Here’s why balance thresholds miss that, and how legal selection models rank accounts instead.
Fewer Calls, More Completions: What Auto Borrowers Want From Collections
For a large share of auto borrowers, falling behind is a flexibility problem more than an awareness problem. Here’s what past-due auto borrowers want from collections, and why self-service has become such a big part of the conversation.
Digital Debt Collection: How Lenders Are Replacing Phone and Mail with Smarter Outreach
You already know the phone isn’t performing like it used to. It’s the distance between where your borrowers communicate and where your collections team is actually reaching them.