Senior Support Engineer -IT

General Summary

Equabli is looking for a talented client onboarding and technical support engineer to help reimagine and reinvent how collections and recoveries are done in the US. You will be a part of a passionate, talented team that is growing, and you will be responsible for achieving the team’s roadmap goals.

This is an ideal opportunity for an enthusiastic and passionate software engineer who has previously worked at tech scale-ups and SaaS models and is familiar with the challenges of a start-up.

Responsibilities:

• Understand and document requirements and dissipate knowledge to the L1 team, enabling the L1 team to perform product configuration, and integration testing to onboard clients/partners.
• Task automation using SQL Script, Excel, and 1 or more from PowerShell, JavaScript, and Python.
• Coordinate with the L3 team to resolve incidents and do RCA to avoid repeating issues in the future.
• Create and update implementation guides, knowledge bases, and SOPs.
• Develop DIY guides, and FAQ lists for end users

Requirements:

• Good understanding of database concepts and skillful in writing SQL queries.
• Should have good experience with IT tools, Excel, Postman, log debugging, analyzing data flows, and any ticket management tool.
• Scripting in any language, e.g., PowerShell, JavaScript.
• Excellent problem-solving, analytical, coordination, and communication skills.
• Finance domain (at least 1 from banking, insurance, investment, debt management, etc.) experience is a must.

Education : 

Bachelor’s degree in computer science, information systems, or related disciplines.

Experience: 

• 5+ years’ production or product support experience, preferably handling multiple clients.